Moving Manes — Terms and Conditions
Last updated: 16 December 2025
www.movingmanes.com and related services for listing and browsing horseboxes, trailers and associated items (the “Services”). By accessing or using the Services, or by placing an advert, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. About us and our contract with you
1.1 Who we are. Moving Manes is operated by Data Forage Limited ("we", "us", "our"), a company registered in England and Wales (company number 12944938). Our contact details are in section 11.
1.2 What we do. We provide an online classified advertising platform only. We do not buy or sell vehicles or items ourselves, we are not an agent or broker for any user, and we are not a party to any transaction between buyers and sellers. Any sale arranged through a listing is strictly between the relevant users.
1.3 Who you are. "You" means the individual or business using the Services. You must be 18+ and ordinarily resident in the UK to place listings.
1.4 When a contract forms. When you submit a listing and we accept it for publication, a contract for advertising services is formed on these Terms for that specific listing.
1.5 Other documents. Our Privacy Policy and Cookies Policy also apply and are incorporated by reference.
2. Accounts and placing an advert
2.1 Account required. You need an account to create listings and to message sellers. You agree to provide accurate information and to keep your credentials secure. You are responsible for all activity on your account.
2.2 Your listing. You are responsible for all information in your advert, including price, description, images and any disclosures. You confirm you have the legal right to sell the listed item.
2.3 Approval and publication. All listings are subject to review. We may refuse or remove a listing at our discretion (see section 5). A listing goes live when we notify you or when it appears publicly on the site.
2.4 Duration. A standard listing runs for 28 days from publication. Listings do not auto‑renew. If the item is sold earlier, you may remove or mark it sold; no pro‑rata refunds apply (see section 8).
2.5 One item per listing. Each listing must relate to one specific vehicle or item. Do not re‑use a listing for a different item.
2.6 Promoted listings & packages. We currently do not offer paid promotion/boosts. We may introduce paid promotions and dealer packages in future; if we do, separate rules or terms will apply in addition to these Terms. Unless and until such products are launched, no paid upgrade is available.
2.7 (Optional) Auto‑populate via third‑party data. If you choose to use our Auto‑Populate Feature, you instruct us to share identifiers you provide (for example, a vehicle registration mark) with trusted third‑party data providers to pre‑fill fields (e.g., make/model/specs). You must review and confirm any pre‑filled data before publishing. We supply such data “as is” without warranties and may modify or withdraw the feature at any time. We are not liable for inaccuracies, unavailability or delays in third‑party data. Using the feature does not remove your obligation to ensure your advert is accurate and not misleading. Any personal data shared to enable this feature is handled under our Privacy Policy.
2.8 Social sharing and promotion. You grant us permission to promote your listing on our website, emails and social media channels, including re‑posting your images and excerpted text, to increase exposure. We will not materially alter the substance of your advert when promoting it.
2.9 Automatic translation. We may automatically translate listings into other languages to improve discovery. Translations are for convenience only and may contain errors. The English version controls, and you remain responsible for the accuracy of your advert in any language.
2.10 Messaging service (email relay). When a user sends an initial enquiry via our platform, we relay that message to the recipient’s email address on their listing account. After that initial relay, subsequent replies typically occur directly between the parties by email and are not routed through our platform. We may (a) retain the initial message and related metadata for a limited period for fraud prevention, abuse handling and audit; (b) apply automated or manual spam/phishing/abuse filtering, rate‑limiting or temporary blocks; and (c) be unable to guarantee delivery or response. You must use the messaging tool only for genuine buyer–seller enquiries about the listed item and not for marketing, solicitation or any prohibited content.
2.11 Telephone numbers (optional display). Supplying a telephone number for your listing is optional. If you provide one, you consent to its publication on the listing and acknowledge it may be viewed, copied and used by the public (including being indexed by search engines). You are responsible for ensuring the number is accurate, that you have the right to publish it, and for any charges arising from calls or messages to it. We do not verify ownership of numbers and are not responsible for unwanted calls/messages once published (save where caused by our negligence). You can remove or update your number at any time via your account. We may format, partially mask or remove numbers we reasonably suspect are invalid, unsafe or associated with spam.
3. Content standards for listings
3.1 Lawful, honest, accurate. Listings must be legal, decent, truthful and not misleading. Disclose material facts (e.g., write‑off categories, major defects). Do not include unlawful, defamatory, obscene, hateful or infringing content.
3.2 Compliance. You must comply with applicable laws and guidance including the Consumer Protection from Unfair Trading Regulations 2008 and, where you act as a trader, the Consumer Rights Act 2015 and related guidance. You are solely responsible for the accuracy of your adverts.
3.3 Your rights in media. Only upload photos/video you own or are authorised to use. Do not upload viruses or harmful code.
3.4 Contact details and links. Use the designated fields for contact details. No spam or unrelated promotions. External links are limited to your own business/personal site and must not direct to competing marketplaces.
3.5 Edits. You may edit your listing via your account but must not change the item advertised. We may edit for formatting/obvious errors.
3.6 Messaging conduct. You must not use our messaging relay to send spam, bulk or automated messages, advertising/marketing for unrelated products or services, phishing or fraud solicitations, malware/links to harmful code, or content that is harassing, threatening or discriminatory. Do not scrape contact details or harvest addresses via the platform. We may suspend messaging privileges and/or accounts for suspected abuse.
4. Prices, payments and taxes
4.1 Standard fee. The price to place a listing is £9.99 for 28 days. We may offer time‑limited voucher codes; specific voucher terms apply. We may change prices prospectively.
4.2 What you pay for. Fees are for the advertising service only. We do not take payment for the vehicle/item itself and we do not offer escrow.
4.3 Payment method. Payment is taken up‑front via Stripe using the payment methods shown at checkout. We do not store full card details. A listing will not be published until payment is authorised.
4.4 Taxes. Prices are shown in GBP. If VAT becomes applicable in future, we will update pricing to reflect this.
4.5 Refunds. Fees are generally non‑refundable once a listing is live, except where required by law or where we fail to provide the service as described (see sections 5 and 8).
5. Our rights (moderation, suspension, removal)
5.1 Refusal/removal. We may refuse to publish, edit or remove any listing at any time if it breaches these Terms, appears unlawful or risky, on regulatory request, or for operational reasons. In non‑urgent cases we will try to notify you and allow correction.
5.2 Grounds for immediate action (no refund). Serious or repeated breaches (e.g., fraud, misrepresentation, trader posing as private seller, multiple items in one listing, abusive conduct, illegal content) may result in removal and account suspension without refund.
5.3 Service availability. We aim to keep the Services available but do not guarantee uninterrupted, error‑free operation. Maintenance or outages may occur.
6. Intellectual property
6.1 Licence to your listing data. You retain ownership of your listing text, images and other materials (collectively “Listing Data”). You grant us a non‑exclusive, worldwide, royalty‑free, perpetual and irrevocable licence to host, reproduce, distribute, display and create derivative works from your Listing Data for the purpose of operating, improving and promoting the Services, including syndication to our social channels and marketing.
6.2 Our IP. All rights in the site, software, design and databases are owned by us or our licensors. You must not copy, scrape or reuse our materials except as permitted by law or with our consent. Automated scraping, bulk extraction and similar activities are prohibited.
6.3 Third‑party rights. Do not infringe others’ IP. We may remove content on receipt of a credible infringement notice. Repeat infringement may lead to suspension.
6.4 Use of Listing Data for AI/ML. In addition to clause 6.1, you grant us a non‑exclusive, worldwide, royalty‑free, perpetual and irrevocable licence to use your Listing Data (including images and text) to develop, train, fine‑tune and operate algorithms and machine‑learning models, and to produce analytics and derived works that help provide and improve the Services (e.g., search, categorisation, fraud prevention, auto‑populate and translation). Where Listing Data includes personal data, we will process it in accordance with our Privacy Policy and applicable data‑protection law (including relying on legitimate interests where appropriate). You may contact us to object to certain processing where the law provides that right.
6.5 Open Government Licence (DVSA MOT data). Some vehicle information shown on our Services (including MOT history and status) is sourced from the UK Government’s Driver and Vehicle Standards Agency (DVSA) MOT database via its API. This service contains public sector information licensed under the Open Government Licence v3.0. We reuse DVSA MOT data under that licence on an “as is” basis. While we aim to display this data accurately, it is supplied by DVSA and may not always be error‑free or up‑to‑date. Use of DVSA data on our site does not imply any endorsement by DVSA or any other government body. To view the licence, see Open Government Licence v3.0.
7. Trade (business) sellers
7.1 Disclosure. If you are acting in the course of business (e.g., a dealer), you must clearly identify yourself as such. It is unlawful to present yourself as a private seller when you are a trader.
7.2 Enforcement. We may investigate and remove listings we reasonably believe are trade listings presented as private. Administration fees and account sanctions may apply.
7.3 Separate terms. We may offer business packages on separate terms. Unless otherwise agreed in writing, these Terms also apply to trade listings.
7.4 Verified dealers.Where a seller is identified on the platform as a “verified dealer” or similar, this indicates only that the seller has been reviewed by us as a registered business for the purposes of advertising on the platform. Verification does not constitute an endorsement, recommendation, guarantee, or assurance by us as to the seller’s conduct, solvency, reliability, or performance, or as to the quality, condition, safety, legality, or accuracy of any item listed.
8. Cancellation, expiry and cooling‑off
8.1 Cooling‑off (consumers). For consumer customers, you have a statutory 14‑day cooling‑off period for distance services. By submitting a listing, you request immediate performance of the advertising service. If you cancel before publication within 14 days, we will refund fees paid less any reasonable costs for work already undertaken. Once a listing is published, the service has been performed in full and the cooling‑off right ends; no refund is due unless required by law or where we are at fault.
8.2 Business customers. The statutory cooling‑off rights do not apply to business customers.
8.3 Early removal. You can remove or deactivate your listing at any time, but no pro‑rata refund applies once live.
8.4 Our removal without your breach. If we withdraw a listing for operational reasons not caused by your breach and there is unused time remaining, we will provide a reasonable pro‑rata refund or extension.
9. Disclaimers and limits of liability
9.1 We do not exclude liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded.
9.2 No guarantee of sale or responses. We do not guarantee that a listing will generate enquiries or a sale.
9.3 Transactions between users. We are not a party to user‑to‑user transactions and are not liable for: the quality, safety, legality or availability of items; the truth or accuracy of listings; a buyer’s ability to pay; or a seller’s ability to complete a sale. Disputes are between the users involved.
9.4 Service availability and security. The Services are provided with reasonable skill and care but without warranty of uninterrupted availability or freedom from errors, viruses or harmful components. Use appropriate security software.
9.5 Auto‑populate and translations. We do not warrant the accuracy, completeness or availability of (a) third‑party data used to auto‑populate listings, or (b) any automated translations. We disclaim liability for losses arising from reliance on these features, except where caused by our negligence or wilful misconduct.
9.6 Indirect loss. We are not liable for loss of profit, revenue, business, goodwill or any indirect or consequential loss. Our total liability to you for any listing will not exceed the fee paid for that listing, unless the law requires otherwise.
9.7 Force majeure. We are not liable for delay or failure caused by events outside our reasonable control.
9.8 Messaging and contact information. We do not warrant the deliverability, timeliness or receipt of messages relayed by our platform and are not liable for losses arising from non‑delivery, delay, filtering, provider outages or actions of third‑party email services, except where caused by our negligence. We are not responsible for communications that occur outside our platform after the initial relay, nor for any unwanted contact that may arise from publication of a telephone number on a public listing.
9.9 AI-generated content. Moving Manes may display AI-generated summaries on certain listing pages. These summaries are automatically generated using artificial intelligence and are provided for convenience only. AI summaries are not guaranteed to be accurate, complete, or factual and may contain errors, omissions, or misrepresentations of the original listing content. Users should always read the full listing description and verify all details directly with the seller before making any decisions. We accept no liability for any inaccuracies in AI-generated summaries. The AI summary does not constitute advice, endorsement, or verification of any listing details.
10. Data protection and privacy
10.1 How we use your data. We process personal data as described in our Privacy Policy, including to operate accounts, publish listings, prevent fraud and improve the Services.
10.2 Auto‑Populate Feature. To provide the Auto‑Populate Feature (section 2.7), we may share identifiers you provide (e.g., VRM) with third‑party data providers. We share only what is necessary and require appropriate safeguards.
10.3 Messaging and contact masking. We may route enquiries via platform tools or proxy contact details to protect privacy.
10.4 Public nature of listings. Listings are public on the internet and may be indexed by search engines and seen outside the UK. Even after removal, cached copies may persist beyond our control.
10.5 AI/ML use. See section 6.4. Where AI processing involves personal data, we rely on lawful bases (e.g., legitimate interests) and honour applicable rights (e.g., right to object) as set out in the Privacy Policy.
10.6 Messaging data. To operate the messaging relay (section 2.10), we process the initial message content and related metadata to deliver the message, prevent fraud and abuse, and support investigations. Our lawful basis is legitimate interests and/or performance of a contract. We may use automated filtering for spam/phishing. We do not routinely monitor private communications that occur outside our platform after the initial relay. Do not include sensitive personal data, payment card details or bank credentials in messages.
10.7 Telephone numbers. If you choose to publish a phone number, we process and display it to enable buyer contact (performance of a contract/legitimate interests). The number may be publicly visible and indexed by search engines; once public, we cannot control third‑party reuse. You can remove it at any time via your account.
11. Contacting us
Email: [email protected]
Website: www.movingmanes.com (contact form available)
Postal: Data Forage Limited, England & Wales (registered company no. 12944938). (If you require a physical correspondence address, please use the details on our website’s contact page.)
12. Changes to these Terms
We may update these Terms from time to time (e.g., for legal, operational or security reasons). We will post the updated Terms with a new “last updated” date. Continued use of the Services after changes take effect constitutes acceptance.
13. Business subscriptions and additional terms
If you register or use the Moving Manes platform as a business, dealer, or trader, or if you subscribe to any paid business subscription or dealer plan, your use of the platform is additionally governed by our Business Subscription Terms and Conditions, which are incorporated into these Terms by reference. The Business Subscription Terms apply in addition to these Terms and, in the event of any conflict or inconsistency, the Business Subscription Terms shall prevail in relation to your business subscription, dealer activities, listings, integrations, and related services.
The Business Subscription Terms are available at: https://www.movingmanes.com/business-subscriptions-terms-and-conditions
14. General
14.1 Governing law. These Terms and any non‑contractual obligations arising out of them are governed by the laws of England and Wales.
14.2 Jurisdiction. The courts of England and Wales have non‑exclusive jurisdiction. If you are resident in Scotland or Northern Ireland, you may also bring proceedings there.
14.3 Entire agreement. These Terms (and policies referenced) are the entire agreement between you and us for the Services.
14.4 Severance. If any clause is found invalid or unenforceable, the rest remains in force.
14.5 No waiver. A failure to enforce a right is not a waiver of that right.
14.6 Third‑party rights. No one other than you and us has rights under these Terms (Contracts (Rights of Third Parties) Act 1999 excluded).
14.7 Indemnity (your responsibility). You agree to indemnify us on demand against all claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Services, or your infringement of any third‑party rights, except to the extent caused by our negligence or breach.